Updated 30th March 11:00am
Our office, reception and campsite is closed to protect our guests, staff and own families. All bookings affected by this closure, and all monies paid are safe and there is NO NEED TO TAKE ANY FURTHER ACTION AT THIS POINT. Any affected customers please do not worry, your deposits are being held on our system in your profiles awaiting your new dates.
We sincerely hope that you all keep safe during this incredibly difficult time, but hopefully with us all working together we can stop the spread.
You may have seen from our emails that we took the decision to temporarily close our park. This was due to government advice that parks should close. Some of you will have received emails and some will not, but every attempt has and is being made to contact all of our customers in date order. If you haven’t received any notice from us yet, please contact us by email.
Firstly, we would like to say sorry for not contacting you directly if you haven’t received an email. All guests with email addresses booked to stay with us up to the end of June have now been contacted.
We have been offering every single affected guest the opportunity to move all bookings and money paid to a future date in 2020, despite this situation being completely outside of everyone’s’ control. As this situation is extending further than anyone originally thought, we have today decided to extend this offer through the 2021 season as well. This is the best solution we can offer to our guests given the situation. Lots of you have supported Plough Lane for many, many years and for that we are truly grateful and we hope to see you all again soon.
If you need any further information or reassurance please email us and we will respond as soon as is possible. This may take longer than usual as we have no staff and are having to try to work from home whilst self isolating, and ourselves have two young children and direct family members who are very vulnerable to this outbreak.
We will keep your bookings in our system and they can be altered at a later date, with no cost to you. So please don’t worry about your bookings.
We are all in this together and this horrific virus has affected all of us in many ways. It is the virus that it is responsible for everything that is happening right now and not individuals. If we all work together we will get through this.
In the meantime, please stay safe and look after yourselves. We look forward, more than ever, to seeing you all again.
All the very best. Stay safe.
The Plough Lane Team.